Refund and Returns Policy

All products are custom made and therefore all sales are final and we do not accept returns in any case or issue any refunds.

We strive to deliver products of the highest quality. In the unfortunate event that you receive a damaged item, we are here to assist you. Please review our return policy below:

• Notification Period: You must notify us within 5 days of receiving the damaged product to be eligible for a replacement.
• Contact Information: Please contact our customer service team via email: info@kaelego.gr within the stipulated timeframe. Provide your order number and details of the damage to facilitate the replacement process.
• Return Procedure: Our team will guide you through the return process. We may require photographic evidence of the damage to process your request efficiently.
• Replacement: Upon confirmation of the damage and verification, we will initiate the replacement process for your damaged item.
• Conditions: To qualify for a replacement, the product must be unused, in its original packaging, and accompanied by proof of purchase.
• Shipping: We will cover the shipping costs for the replacement of damaged items.

Please note that failure to contact us within the specified 5-day period may affect our ability to provide a replacement.